Frequently Asked Questions
When does the course start and finish?
Whenever you want! It is a completely self-paced online course you decide when you start and when you finish.
How long do I have access to the course?
Course fees include 12 months of access to your chosen course. The course must be completed within this time. Access to the course will expire upon completion of the course or on the first anniversary after registration whichever is the sooner.
If you require additional time to complete your course, you must purchase a course extension for a monthly fee. When purchased, this will grant you access to the course.
What if I am unhappy with the course?
Our platform is not set up to exchange one course for another or refund, you can submit a refund request and purchase another course, provided the refund request meets our refund guidelines.
I’m having trouble with the course I am enrolled on.
Our tutors own and manage their course content, they are in the best position to assist you. For any questions regarding courses, you can search for answers or ask a question in the Q&A section of the course dashboard.
How do I pay for a course?
Edu Connect supports various payment methods, depending on your account country and location.
What do I need to complete a course with Edu Connect?
The courses we offer are online courses, you must have sufficient knowledge of computers, phones, tablets, and the internet to navigate your way around our learner portal. We don’t provide ICT training to help you achieve your course with us.
